FAQ
📦 Orders & Delivery
💎 I just placed an order — when will it reach me?
We process orders within 24-48 hours and ship them with love. Delivery typically takes 3-7 business days depending on your location. You'll receive a tracking link so you can watch it make its way to you.
💎 Can I change or cancel my order after placing it?
We move fast, but reach out to us immediately and we'll do our best. Once an order is shipped, we're unable to make changes — but we're always here to help figure out next steps.
💧 Care & Longevity
💎 Can I wear it in the shower? To the gym? To bed?
We get it — you forget it's even on. While our anti-tarnish coating is built tough, we recommend removing your jewellery before prolonged water exposure, swimming, or heavy sweating to maximise its lifespan. A few seconds off before a shower = years of shine.
💎 How do I clean my jewellery?
Keep it simple. A soft dry cloth after wearing is all it usually needs. For a deeper clean, gently wipe with a slightly damp cloth and dry immediately. No harsh chemicals, no ultrasonic cleaners — just gentle love.
💎 How long will the gold plating last?
With regular wear and basic care, our pieces maintain their finish significantly longer than standard plated jewellery. The anti-tarnish layer is your best friend — it's what makes the difference between jewellery that lasts a season and jewellery that lasts years.
✨ About Our Jewellery
💎 Will my jewellery actually stay gold or will it turn my skin green?
Never. Our pieces are 18K gold plated over a hypoallergenic base, sealed with an anti-tarnish coating that keeps your jewellery looking freshly bought — for years, not weeks. No green skin, no dull patches, no drama.
💎 I have sensitive skin. Can I wear this daily?
Absolutely. Every piece is 100% hypoallergenic and nickel-free — designed specifically for sensitive skin. If your ears have ever reacted to earrings or your wrist turned colours, our jewellery was made for you.
🎁Gifting
💎 I'm buying this as a gift but I'm terrible at picking sizes. Help?
You're in luck — most of our rings feature open-band designs and our necklaces come with adjustable lengths, making them truly one-size-fits-most. We've basically done the hard work for you.
💎 Do you offer gift packaging?
Every order comes beautifully packaged — because the unboxing experience is part of the gift. Your recipient will feel special before they even see the jewellery.
💎 Can I add a personal note to my order?
Yes! Add your message at checkout and we'll include a handwritten-style note with your gift. Because some things deserve more than just a text.